A 3-Minute Tutorial on How to Use Phase

Now that you’ve installed Phase, here’s a quick tutorial on how to get started!

Set up your Deck

Add Feeds

Go to your Slack Deck and add a new feed by clicking the “Add Feed” button. You’ll see a pop up like the one below.

Add Feeds to follow...

  • Members: a specific Member in your Community
  • Channels: a specific channel
  • Trending Messages: popular messages that are getting the most emoji reactions and replies in a given time frame
  • Tag Group: Members that are grouped together using the tags that you’ve created (e.g., “CXO”, “influencer”); note that tags are case sensitive.
  • Text: keywords (e.g., “diversity”, “thank you”) or emoji using standard emoji code. This is expressed as a colon followed by the code or emoji alias followed by a colon (e.g., :smile:).

Keep in mind
Feeds display messages and reactions in real-time. So, if your feed looks a little lonely at first, that’s normal…it’s just waiting for the latest activity from your team.

What Your Feed Shows You

The top of each feed describes what you’re following. For example, in the image below you are looking at messages that are trending (with the most emoji and replies) within the last 5 hours.

For each message, you’ll see:

  • An option to click and view the original message thread in Slack
  • Who posted it and when
  • Emoji responses
  • Total number of emoji and replies

We also show you when Members use an emoji to react to a message. You may view the original message that they reacted to in Slack.

Members

View a list of all of your Members in the “Members” tab. Here you can see individual stats for your members and add/remove tags. You can follow tagged groups in your Deck.

Activity Feed

Check out the activity and stats for your Community in the “Activity Feed”.

And that’s how you use Phase! If you have questions, thoughts, or ideas, please reach out to us at hello@phaseai.com

 

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Phase is a community relationship management system. We help administrators, executives, and community leaders deal with the FOMO of running growing communities with engaged users.

© 2021