Phase AI Technologies Inc. (“Phase”, “we”, “us” or “our”) operates https://phasecrm.com (the “Website”) and other Phase services (referred collectively with the “Website”, the “Services”).
Information Collection and Use
The information we collect from you is used to provide and improve our Services and help you have a great experience with our Services.
We also collect information about you when you input it into the Services or otherwise provide it directly to us.
|Types of Data||Purpose/Activity|
|Identity, Contact, Profile, Usage, Technical, Location||To operate and deliver the Services to Users (including by recognizing users across the devices they use, and providing, maintaining, tailoring and improving our Services)|
|Identity, Contact||To register Users’ accounts on the Services|
|Identity, Contact, Technical, Location||To administer, operate, and protect our business and the Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)|
|Identity, Usage||To use data analytics to improve our Services, customer relationships and experiences and to personalize our Services|
|Identity, Contact, Technical, Usage, Profile||To make suggestions and recommendations to Users about Services that may be of interest to Users and to provide Users with information, products or services they request|
|Identity, Contact, Profile, Usage, Technical, Location||To improve our Services including: (a) tracking email open rates, web page visits and form submissions, (b) To inform Phase as to what features are effective, (c) To provide User updates, (d) To personalize our Services Identity, Contact, Profile To process payments between Phase and its users|
Information Collected Through Our Website
You may choose to provide us with your email address or other contact information on our Website in order to obtain information about our Services. We collect and use this information for our marketing purposes and do not share this information with third parties.
If you create an Account, we will collect specific information that can be used to identify you, such as your name and email address. This information is known as Personally Identifiable Information (“PII”). We use this information to confirm your identity. Accessing this information also lets us access data from your Slack workspace.
Information Collected from Your Slack Community
Users who access our Services
Users accessing our Services are either Administrators or Phase Users. Administrators control the ability of our Services to collect and analyze information from your Slack workspace, including granting permissions to our Services and installing our Services. Phase Users use our Services.
Administrators and Phase Users are the only people who have access to our Services. Administrators and Phase Users have the capability to use our Services and review data collected from our Services.
Your Slack workspace also contains your Community Members. Your Members do not have direct access to our Services.
Content and info about channels and conversations
We seek your permission to access information, messages, and replies and reactions to messages in your public channels only. Note that we do not request access to direct messages or private channels, including any information, messages or emoji shared in private channels.
Specific permissions we request from the Slack API include:
|Permissions we request||Purpose|
|Ichannels:history||To access messages in your public channels|
|Ichannels:read||To help us connect the Slack channel ID (e.g., “C021ADHA9”) to the channel name (e.g., “#random”) and access the channel membership list (i.e., which members belong to a specific public channel)|
|Ireactions:read||To access emoji reactions in your public channels|
Content and info about your workspace
We seek your permission to access information about who the Members of your Community are, including their names, locations, channel memberships, time zones, and avatar image URLs. We also request their emails so that you can see this information in one convenient table. Note that we do not email Community Members for any reason; the e-mails are there for your reference.
Specific permissions we request from the Slack API include:
|Permissions we request||Purpose|
|team:read||To access your workspace's domain or web address|
|users:read||To access a list of your Slack Community Members and their general information (including their names, time zones, avatar image URLs), allowing us to provide Administrators and Phase Users with this information and to identify which Members are associated with specific messages or emoji reactions|
|users:read.email||To allow us to provide Administrators and Phase Users with email information for all Members so that the Administrator and/or Phase User may follow up with their Members directly|
Information We Automatically Collect
We and/or our third-party service providers may automatically collect certain information in a variety of ways as you use our Services. We and/or our third-party partners may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on our Services by informing us what content is effective.
Web Browser Cookies
Other cookies may be stored to your computer’s hard drive by external vendors when the Website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No Personal Information is stored, saved or collected.
Application Programming Interfaces (“APIs”)
APIs are software components that enable our Services to communicate with third-party services. We use APIs to enable our Services to communicate with and gather information from third-party services, such as SSO Services, used by you.
Information Related to Use of Our Services
As part of your use of our Services, we will collect and analyze data provided to us via the various third-party accounts you enable for use with our Services. These third party accounts may include enterprise business applications that you and your Members use in your day-to-day operations and communications. As a result, we may receive trade secrets or other confidential or proprietary information about your business or organization, Members, or other highly sensitive topics that may be incidental to our efforts to collect information about organizational structure and communication as part of our Services.
We automatically record certain information (“Log Data”) about how you use our Services. For example, Log Data may include information such as your Internet Protocol (IP) address, type of browser, operating system, the web page that you were visiting before accessing our Services, search terms, links on our Services that you click on, the pages or features of our Services that you browse and the time spent browsing those pages or features, comments and other communications conducted over our Services, information from third party products and services that we enable you to connect to through your Accounts and other data.
We use Log Data to administer our Services. We may analyze (and may engage third parties to analyze) Log Data to improve and customize our Services by, for example, adding features and functionality and personalizing them to your needs. We may use your IP address to generate aggregate, non-identifying information about how our Services are used.
We may collect and store information about your location when you use our Services. For example, if you enable location services on your mobile device and you access our Services via a mobile device, we may access your mobile device’s coarse location. Your location information may also be shared with us by third party accounts you use with our Services. We may use location information to improve and tailor our Services to you. If you do not want us to collect location information, you may disable this feature on your mobile device.
Information We Share
There are certain circumstances where we may share the data we collect from you or about you:
We take reasonable measures to protect the information that we collect from you or about you (including your PII) from unauthorized access, use, or disclosure. We exercise managerial and technical safeguards designed to protect against the loss or unauthorized use or disclosure of Personal Information belonging to our Users. These safeguards include encryption, malware protection, logical and physical access controls, and detection of social engineering attacks. However, no method of transmitting information over the Internet or storing electronic information is completely secure and therefore we cannot guarantee its absolute security.
Transfers and Disclosures of Data
Our headquarters in Canada is our primary location for business operations, but we may process or transfer data in or to other jurisdictions in the course of providing the Services. We use Amazon Web Services to store and process data. These servers are located in the United States.
For example, regarding normal business operations, we may engage a third-party to support our data storage, data processing, billing, support services, information technology, or mailings on our behalf, which third party’s facilities may be located in another jurisdiction.
We may also disclose your Personal Information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect User’s safety, or the safety of others, investigate fraud, or respond to a government request.
Third Party Websites and Services
Our Services may contain third party links to websites and services. We are not responsible for third party links or the websites or content to which they may direct Users. Users should click on external links at their own risk. We cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Additional Privacy Protections for Minors
We do not solicit or knowingly collect Personal Information of those under the age of sixteen. We join the industry in recognizing that children, including young teens, may not be able to make informed choices about Personal Information requested online.
Last Updated: 18 July 2021
Phase is a community relationship management system. We help administrators, executives, and community leaders deal with the FOMO of running growing communities with engaged users.