Make the most of emoji in your community

6 July 2021
Andrea Yip

Emoji are a fun and simple way to express emotions in a conversation. They can convey support and be used to gather feedback from your community members. Here are some best practices on how some communities are leveraging emoji.

Foster a common language

Emoji are a great way for people to quickly and visually respond to a message. It helps for a community to have a shared set of emoji that are commonly understood by its members – this way emoji responses can be clear and effective. For instance, below are some common emoji we’ve seen across workspaces:

“congrats”
“thank you”
“nice job”
“complete”
“good idea”
“nailed it”

Use emoji for tagging and polling

Emoji can be used as a quick and tactical way to poll community members. Below are a few examples of how this can be done:


Example: Conduct a short survey

Example: Members assign roles for themselves

Example: Run a poll about your members

Example: Respond to a request

Create custom-made emoji

Custom emoji can be a fun and light-hearted way to communicate. You may create emoji of people within the community or using special logos and internal language. For instance, we use our special emoji for company events and activities:

We’d love to hear how you’re using emoji in your community! Let us know at hello@phaseai.com

 

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