How executives use Phase to keep up with Slack

12 July 2021
Andrea Yip

Managing 10s to 100s of Slack messages a day is overwhelming. This leads many executives to mute channels or avoid using Slack altogether. However, with so many business-critical conversations taking place on the platform, a lack of engagement can leave leaders feeling out of touch with their employees.

Phase is designed to filter signal from noise and help leaders see what’s trending across their workspace. Here are four ways we’re helping executives keep a pulse on what matters to their employees:

  • Follow what’s happening on Slack in a single dashboard
  • See what messages are most popular
  • Follow specific emoji, users, tags, and keywords across channels
  • Get a summary digest of highlights

Follow what’s happening on Slack in a single dashboard

Phase allows leaders to see what’s happening on Slack across all channels. Set up separate feeds in a single dashboard to follow specific activities and trends taking place in your workspace.


Phase dashboard with feeds by search, trending, and tags (left to right)

See what messages are most popular

See what messages are generating the most excitement and attention across channels. Messages with the most emoji reactions and replies over a given time frame will appear at the top of the feed.


The most popular messages in the last 2 hours

Follow specific emoji, users, tags, and keywords across channels

Cut through the noise by creating filters that show messages related to specific users, emoji, tags, and keywords that you want to follow. This includes...

  • Emoji such as those that track progress (e.g., 🟢 🔴 🔵), celebrations (e.g., 🎂 🎉), or pain points (e.g., ⚠️ 🆘)
  • Users such as C-level colleagues or key influencers
  • Tags that are assigned to members in the member directory
  • Keywords about important topics like “diversity”, internal program names like “project X”, or events like “test”

Search results for the word “test”

Get a summary digest of highlights

After hearing from many executives, we’re also building out the capability to get regular highlights from the Phase dashboard by email – coming soon 📥!

If you think Phase is a tool that will help you and your team better manage Slack, get in touch: hello@phaseai.com.

 

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Phase is a community relationship management system. We help administrators, executives, and community leaders deal with the FOMO of running growing communities with engaged users.

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